FAQ
Below you’ll find answers to the questions we’re most frequently asked.
General questions
Can I bring a dog on board?
It is possible to take so-called lap dogs (up to 5 kg) with you.
Guide dogs as companion dogs can generally be carried free of charge.
Larger dogs (over 5 kg) only in exceptional cases. In this case, the ship’s staff decides on a case-by-case basis. If permitted, a children’s ticket must be purchased for the dog. Dogs must be kept on a short leash on board. A muzzle should be carried.
Can I eat and drink on board?
Yes, food and beverages are available on board.
The consumption of food and beverages brought along on board the ships is not permitted.
Can I take my bike on board?
It is not possible to take bicycles with you on small parking spaces.
Do I need a reservation or is it enough to come directly to the ship?
We recommend making a reservation through our website. Last-minute guests can purchase tickets directly on board, if seats are available.
I bought a ticket and I can’t make the trip. Will I get my money back?
No, purchased tickets will not be refunded if the journey is not taken.
The tour is cancelled. What now?
Tickets purchased on site on the same day will be refunded immediately at the respective ticket office.
For tickets purchased in advance and online, refunds will be made using the same payment method you used to purchase your tickets.
To do so, please send us a short, informal e-mail with your refund request to verkauf@sternundkreis.de with the following information:
- Name
- Ticket
- Tour
- Driving Day
Which piers and ships are barrier-free?
A barrier-free pier is not automatically served by accessible ships. If you are planning a tour and require accessibility on board our ships, please contact us prior to your scheduled tour. In this way, we can discuss the general conditions together and inform you of changes in the ship’s deployment at short notice.
Handicapped accessible piers
- Port of Treptow
- House of World Cultures
- East-Side-Gallery / Am Ostbahnhof
- Gotzkowsky Bridge
- Köpenick Luisenhain
- Friedrichshagen
- Hotel Müggelsee
- Rübezahl
- Erkner
- Woltersdorf
- Grünau
- Wannsee Railway Station
- Peacock Island
- Eyot
- Kladow
- Spandau / Lindenufer
- Spandau / Hafenplatz
- Tegel / Greenwichpromenade
- Tegelort / Lindenbaum
- Haus Dannenberg / Alt Heiligensee
- Nieder Neuendorf
Handicapped accessible event location jetties
- WHITE Spreelounge
- Freedom 15
- Eventisland Eiswerder
Barrier-free ships
- MS Brasil
- MS Belvedere
Handicapped accessible ships
- MS Alexander von Humboldt
- MS Mark Brandenburg
- MS Poseidon
- MS Nofretete
- MS Sanssouci
- MS Havel Queen
- MS Moby Dick
Which trips does the shipping company offer?
We offer scheduled services, sightseeing cruises, special trips, and ship charter. You can find all trips and departure times in the online timetable.
Tickets & Booking
Can I also drive parts of the route or do I have to do the complete trip?
Yes, you can also drive partial routes. However, you will always have a price advantage if you buy the whole tour.
Can I buy a tour on a specific ship?
No, you can only buy a specific tour. There is no guarantee for the use of specific vessels.
Can I pay by card on board?
Yes, we have card readers everywhere for our tickets and for the catering industry.
Do I have to print the ticket or is it enough to show it on my mobile phone?
Showing tickets on your mobile phone is sufficient.
Does a ticket cost more if I buy it online at STERN+KREIS?
No, whether you buy online or in person, you pay the same price. However, we recommend that you book online, as our places are limited.
I have a Welcome Card / Berlin Card. How can I book the discount?
You can only redeem the discount for tickets directly on site at the box office or on the ship, you are welcome to buy the tickets there in advance.
Unfortunately, online redemption is not possible at the moment.
Is there a seat reservation?
If you also purchase a gastronomic service at the same time as the ticket, a table inside will be reserved for you. It is not possible to make a reservation in the outdoor area.
What if it rains? Will I get a seat inside the ship?
Yes, the interior is always available.
What payment options are available?
Online:
- Visas
- Mastercard
- Amex
- PayPal
On site at the ticket office and on the ship
- Visas
- Mastercard
- Amex
- Debit card
- Bar
Where can I buy tickets?
Due to the limited seating capacity and in order to make the admission process as entertaining and pleasant as possible for all guests, we ask you to purchase tickets in our online shop (without further fees, with direct e-mail confirmation).
In general, tickets can also be purchased on site at the box office or on the ship (without further fees).